Insurance Claims


When storm damage occurs, going through the insurance process alone can be an absolute nightmare. Answering never ending calls, organizing stacks of papers and taking time off work to meet with adjusters will make you feel like the nightmare is never going to end. But it doesn’t have to be that way.

Since 1989, Cap City has specialized in Insurance Recovery and has worked with thousands of homeowners have a stress free experience. Working side-by-side with you and your insurance company, we help handle each step of the claims process for you, that way you can get back to life as usual.


After a sever hail or wind storm it’s a good idea to have a licensed contractor inspect and perform a thorough survey of your property. Hail and wind damage is almost impossible to see from the ground and can cause major issues if ignored.

When you call Cap City and schedule a free no-obligation inspection, you will be greeted promptly on the date you chose by one of our trained specialists.

After introducing themselves they will perform a 23 point inspection, which will include your roof, siding, gutters, and any other items that could possibly have been damaged during the storm.

The average time for an inspection is around 15 to 30 minutes. During this time, we encourage you to peruse through our company customer folder, which will be provided to you at the beginning of the inspection.

While the inspection is taken place, It’s also a good idea to take this time to locate your insurance policy number and have it ready for your rep in case any damage is found.


Once the Cap City field Rep is finished inspecting the property, they will then go over the entire claims process with you and answer any and all questions and concerns you may have.

After your rep is finished documenting all the damage in his report and answering all your questions, he will then assist you in calling in your claim. Your Cap City rep will help you answer all questions being asked, related to the storm and also give your insurance company a detailed description of what was found during the inspection.

Lastly, your representative will put in a request to meet with an insurance adjuster to verify all the damaged items found on your property and also document your claim number for you.

After calling in your claim, your rep will make sure that you have all your documents neatly organized into your own personal customer folder.


Now that your claim has been filed, it will be assigned to an adjuster w your insurance company who will handle your claim from then on.

Within 24 to 48 hours, the adjuster will then contact you to schedule a time and day to come out and inspect the property to verify the damage found by your Cap City Field Rep.

After a date is set, call your Cap City Rep and notify him of the time and day. It’s extremely important that your Rep be present the day of the meeting to make sure that all the damaged and necessary items to the property are included.

When the inspection is complete, both your adjuster will speak with you together w Cap City to clarify which items where approved for replacement or repair.

After the adjusting process, you will receive an itemized work scope detailing all the estimated repairs that are to be completed.

Once you receive your work scope, your project manager will meet with you to go over all the documents and discuss the details of the work that is going to be completed.

During this time we’ll go over color selection .

Before your work order is complete, your project manager will perform a walk around of the property to make notes and take pictures of any issues that may arise during the install.


What is a Claim Supplement? A claim supplement is a charge that must be added to a claim for any items omitted, overlooked, under paid or discovered before or after the project begins.

After your work order has been completed, your Cap City Rep will process all the paperwork, including a copy of your itemized insurance work scope. .

While your work order is being processed Cap City has a highly trained Supplemental Department that will carefully review the work scope for such things as missing damaged items, incorrect pricing or measuring. This will ensure you get the maximum amount of funds needed to restore your property.

If any missing items are found, our supplement department will then contact your insurance adjuster about making the necessary corrections.

After the corrections are made you will then receive a revised work scope detailing the alterations, along with a check for the amount of the supplemental items approved.


After your work order has been completed and processed. Our install department will then begin ordering the material needed for your project.

During this time, please remember that the weather plays a big factor as far as which day you will actually be getting installed. Our main concern is to perform a superior installation, and to do so we must have suitable temperatures and working conditions.

A few days before your install is to take place, you will receive a call from our installation department, notifying you of the day your material is to be dropped off, as well as your install date.

During your install, your project manager will be present to make sure that everything is running as smoothly and efficiently as possible. Your Project Manager will also inform you of anything unforeseen, such as rotten wood replacement.

During your restoration process, if you are having multiple trades done, they will be installed on separate days in the following order. Roof, siding, gutters, punch out, etc… This is to prevent any damage occurring to any newly installed material.


Once the work has been completed, your Cap City Rep will file a completion certificate. This completion certificate, along with any necessary invoices and documentation will be sent to your insurance carrier, requesting that your depreciation funds be released.

Your home and most of its contents may lose value over time due to factors such as age and normal wear and tear. This loss in value is commonly known as “Depreciation.”

Under most insurance policies, claim reimbursement begins with an upfront payment for item(s) damaged at the time of the loss. This is what’s referred to as ACV or Actual Cash Value. If you have replacement cost coverage included in your policy, you will then receive additional money to cover the depreciation for items damaged after the work has been completed.